Hello Si Boarders!
I thank you for the love and support you’ve shown to us over the years. I truly can't express how your kind emails and phone calls keep me encouraged. Your satisfaction in our products helps me to push the boundaries to keep breaking the rules. The personal story of Si Boards is a long one with many turns and challenges. Since turning the company back on and around in 2014, I smile every day and am proud to share my passion with you.
Price Increase of 2016
It has always been a priority to bring you the highest quality in products, customer service and overall experience. As you may know, our prices have not changed since we started in 2007. As we continue to strive for excellence, we have a few changes ahead that will allow us to maintain our high standards. A price increase of our urethane products will happen February 1, 2016. We want to give you advanced notice.
Comprehensive Training and Instruction
A core value of mine is to give you a wealth of information for free. This includes our mobile instructional app, downloadable images and instructions and videos. We look forward to providing updates and making more videos for you. New ideas constantly spark in my head and many times it's from interaction I have with you. Seeing new moves you post on Instagram and answering your questions leads me to a new branch on this giant instructional tree.
I feel it is valuable to share knowledge and ideas. As a Si Boarder you get comprehensive training built into your purchase, completely free of charge.
Individual Customer Service and Ability To Meet Your Needs
Since I developed this company from the ground up, I insist on answering all customer service inquiries. Many times, I’ll spend 30 minutes on your email or phone call to thoroughly answer your questions about product choices or training exercises. Many are surprised I answer the phone and you usually say "your voice sounds familiar, are you the one in the videos?". As more of you are welcomed into the Si Boards family, my email has rapidly increased and I receive daily phone calls.
We strive for shipping your order the same day and adding customization if needed. This past holiday season many new riders purchased 8" Extensions with their Starter Boards. Knowing that most of you may not have the right tools, I drilled the extra holes. Some wanted the rail fully extended and some wanted to extend it as time went on. It's my pleasure to be able to contact you, customize your order and get you ready to ride straight out of the box.
We will continue our exceptional customer service on all levels.
Quality Control and Specialized Products
As a small business utilizing local manufacturers, I have a unique position to closely monitor every step in the process of making our products. I work closely with our urethane manufacturer to ensure consistency and lasting durability. Due to ever changing manufacturing laws, the process of making our urethane product is much more complex and time consuming than ever.
For example, it can take a whole day to manufacture just one 10” Ball. It takes at least 6 hours to heat the mold thoroughly, then 30 minutes to pour and set the Ball. After the Ball is released it takes another 30 minutes to reheat the mold to proper temperature for the next Ball. We let the Balls cure for 24 hours on the rack and then they are hand trimmed along the mold line and pour holes. All that effort for one amazing super bounce unbreakable Ball!
The process is extremely difficult, requires consistency of many variables and constant adjustment for environmental influences. In fact, in my endless 2006 search for a urethane manufacturer, I was told I was “crazy” and that making this kind of Ball was impossible and not cost effective. Luckily, we found someone to Jump Into the Next Generation with us.
We use urethane because it is extremely durable, creates everlasting parts and makes the best product possible.
Supporting Local Manufacturing and Skilled Craft
All of our products are hand-made and finished by skilled craftspeople using the highest quality materials. Urethane is hand poured and individually trimmed. Our boards start as a plywood sheet and then are cut, shaped, sealed, silkscreened, gripped and assembled by hand. The steel rails are mandrel bent and then finished by hand welding, seam blending and re-flattening inch by inch. It’s an incredible amount of skilled labor to make our parts consistently. I have a close relationship with our all of vendors and I love watching them make each and every part with dedication and pride for Si Boarders.
Your investment in our products is taken very seriously. You are supporting other small businesses and American workers. I have always believed this Si Boards microcosm is special and leads to better products. We quality control every process and take great pride from the beginning steps of manufacturing to the final stages of packing your items securely and shipped safely. From your first email or phone call to follow-up care - We want to you have the best possible experience as a Si Boarder.
Have A Great Ride!
We will continue to provide a customized product line, versatile multi-function combinations and more pictures that make your mind spin, wondering where to start first. We have a long list of exciting projects to help you succeed and are eager to jump in.
If it’s not complex - It’s not Si Boards. And that’s why I will always answer your questions to help you find the perfect combo.
Thank you again for your support and time to read our story. Have a great ride, have a great slam and thanks for being part of our family!